FAQ

Answers to the most common questions we receive

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FiveTies refers to the groups of people closest to us – our children, partner, close friends, siblings and parents. These fiveties are the people we will want to leave lasting memories to.

 


You can record lasting memories in the form of videos, voice notes, written messages, photos or important documents for free and they will be saved on your device. If you subscribe to become a member, you can ENTRUST memories to FiveTies. FiveTies will encrypt these memories, store them securely. Within the subscription period, should you pass on, your ties can retrieve the memories by submitting your death certificate.

 

Click here to watch the FiveTies explainer video. 

Yes, once you have subscribed to a plan, your entrusted memories will be synchronized across multiple devices and multiple platforms. So even when you change phones, your precious memories will be kept safe.

As long as you have a valid subscription you can edit and re-entrust your memories.

You may check your point balance and expiry date under your Homepage or in My Profile Page, by tapping on your hamburger menu.

Your entrusted memories will still be able to be sent to your ties upon your passing within the grace period (1 month). However, you will no longer be able to edit entrusted memories or entrust new memories. To permanently delete your account, i.e. permanently delete all memories and no longer send memories to ties upon your death, you will have to write an email to us via help@fiveties.com.

If you are a subscriber, once you download the app and log in to your profile, all your entrusted memories will be automatically synchronized to your new device within the “Backup and Restore Function” period stated in the plans.

You can earn points when you refer this app to your loved ones. The points will only be given when they are registered as a new user.

Please take a clear photograph of that document and entrust it to FiveTies.

Once you entrust a memory assigned to your ties, they will be notified via email that you have left them something for the future. Also, they will receive a bi-annual reminder that there are memories for them.

 

Alternatively, anyone can check if they have been left messages, simply by entering their email address(es) in the Got Mail? section on our site. If they have messages earmarked for them, they will receive email notifications similar to bi-annual reminders. But they will not be able to view the messages until after you have passed. 

 

Finally, your ties will also be reminded by the welcome pack (see “What do I do with the welcome pack?”)

 

Once any one of your ties have submitted the death certificate using the links provided in the email notifications above, all your other ties will automatically be notified via email (includes a private link) to retrieve their memories.

With the emails from FiveTies (either biannual reminder or by keying in their email address in “GOT MAIL” website), your ties will receive an email with a link to first report your death by uploading a photo of the death certificate. They will then receive another email with instructions to retrieve the messages from our secured website. They will be prompted to download the files onto their device.

When you subscribe to the Platinum Plan, we will send you a welcome pack which consists of a welcome letter and a member card. We recommend you keep the welcome letter with your will and the member card in your wallet. These are the things your ties will go through upon your passing. They will act as a reminder for them to report your death in order to retrieve the memories you have left for them.

As a subscriber, you can entrust the number of memories according to the description of the subscription plans.

Each memory can consist of up to 5 minutes of video, 5 minutes of voice message, 10 photographs and up to 2000 written words.

  1. You will need to use the FiveTies app to create memories and assign your ties  in order for them to receive the memories. 
  2. Once you’ve subscribed to a plan, you will entrust the memories to the FiveTies server for safekeeping. 
  3. You will receive a welcome pack with a member card if you are on Platinum Plan. These should be kept safe with your will and/or wallet. These will remind your ties to check with FiveTies for your messages in the event of your passing. 
  4. If you have passed on, your ties are required to upload your death certificate following links in email notifications from FiveTies in order to retrieve the memories. 
  5. Upon verification of the death certificate, your ties will receive an email with a private secure link to retrieve the messages.

For more details, click here


Enter your email address(es) here. We will let you know if anyone has left you any memories.

You will only be able to retrieve them after they pass. Read also “How will my ties know I have left them memories?”

  1. You will need to upload their death certificate for verification. 
  2. Upon verification, you will receive an email with a private secure link to view the messages.
  3. You will be prompted to download all your memories into your device for your own safekeeping. 

Anyone who wishes to craft the most precious gift by leaving memories, advice, stories, important documents for their loved ones. Whether you are sick or healthy, studies have shown that by leaving messages, you will experience a sense of relief. And most importantly, your loved ones can find comfort, guidance and closure from your messages upon your passing.

Simply entrust a memory that has a photograph or video of your important documents. 

Fill in your inquiries here or contact us at help@fiveties.com.

These memories will be deleted upon reaching the end of the "Delivery Period" based on the plan subscribed by the author of the memories.

 

FiveTies Points are our official reward system that is created to reward our users with savings in their purchase from free plan to other subscription plan OR use earned points to redeem the full amounted of a subscription plan.

FiveTies Points cannot be exchanged for cash or transferred to another account and will expire at the end of the (90 days) when you first log into the app. This means if you login for the first time on March 1st 2021, you can accumulate points anytime during the 90 days which ends on May 29th 2021. You can earn a maximum of 200 points for each user.

You may check your point Balance and expiry date under your Homepage or in the My Profile Page, by tapping on your hamburger menu.

*We reserve the right to change the terms and conditions at any given time without notifying you.

You will no longer be able to entrust or edit your entrusted memories after subscription ends. FiveTies will safekeep your memories for an additional grace period of 1 month. After this period of 1 month, the memories will no longer be under our care. However, the memories will be retained on your phone and we will no longer be able to deliver your precious memories to your ties. We recommend that you renew your subscription to allow us to safekeep and deliver your memories when the time is right.

One point can be used to off-set RM 1 from the subscription price.

You will no longer be able to entrust or edit your entrusted memories if do not renew your subscription. FiveTies will safekeep your memories for an additional grace period of 1 month. After this period of 1 month, the memories will no longer be under our care. However the memories will be retained on your phone and we will no longer be able to deliver your precious memories to your ties. We recommend that you renew your subscription to allow us to safekeep and deliver your memories when the time is right.

To permanently delete your account, i.e. permanently delete all memories and no longer send memories to ties upon your death, you will have to write an email to us via help@fiveties.com.

 

Yes! All memories are encrypted upon entrusting, so all your data is protected and safe at all times.

We are committed to protecting your privacy and security, as outlined in our Privacy Policy and Terms of Use.