FAQ

Answers to the most common questions we receive

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FiveTies refers to the groups of people closest to us – our children, partner, close friends, siblings and parents. These five ties are the people we will want to leave lasting memories to.

 


You can record lasting memories in the form of videos, voice notes, written messages or photos. FiveTies will only release these memories to your ties upon your passing.

Yes, once you have subscribed to a plan, your entrusted memories will be synchronised across multiple devices. So even when you change phones, your precious memories will be kept safe. Memories marked as draft will not be synchronized.

As long as you have a valid subscriber under the (Silver, Gold or Platinum) plans, you can edit and re-entrust your memories within the “Days to edit memories” stated in the plans, which is also the subscription period. There’s no limit to editing the uploaded memories.

Once your current subscription is over, you will need to renew your plan before you can edit again.

All your entrusted memories are kept safe by FiveTies for a period of time (e.g. 1 year, 5 years or 10 years), starting from the day you subscribe, which is called delivery period. Your memories will be delivered to your ties should you pass on within the delivery period. For example, if you subscribe to the platinum plan which has a 10 year delivery period on 10 April 2020 and entrust 100 memories by 9 April 2021, FiveTies will store all 100 memories until 9 April 2030.
During the delivery period, you will need to make sure you
have the FiveTies app downloaded so all your entrusted memories can be synchronised across all your devices. 



After the delivery period, your memories will not be delivered to your ties and we will proceed to delete your memories. You can extend your delivery period by renewing your subscription. The new extended delivery period will be counted from the latest subscription renewal date. 

If you are a subscriber, once you download the app and log in to your profile, all your entrusted memories will be automatically synchronised to your new device within the “Backup and Restore Function” period stated in the plans. 

Once you entrust a memory assigned to your ties, they will be notified via email that you have left them something for the future. Also they will receive a bi-annual reminder that there are memories for them.

 

Alternatively, anyone can check if they have been left messages, simply by entering their email address(es) in the Got Mail? section on our site. If they have messages earmarked for them, they will receive email notifications similar to bi-annual reminders. But they will not be able to view the messages until after you have passed. 

 

Finally, your ties will also be reminded by the welcome pack (see “What do I do with the welcome pack?”)

 

Once any one of your ties have submitted the death certificate using the links provided in the email notifications above, all your other ties will automatically be notified via email (includes a private link) to retrieve their memories.

With the emails from FiveTies (either biannual reminder or by keying in their email address in “GOT MAIL” website), your ties will receive an email with a link to first report your death by uploading a photo of the death certificate. They will then receive another email with instructions to retrieve the messages from our secured website. They will be prompted to download the files onto their device.

Watch the tutorial video here: XXXXXX.

When you subscribe to a plan, we will send you a welcome pack which consists of a welcome letter and a member card. We recommend you keep the welcome letter with your will and the member card in your wallet. These are the things your ties will go through upon your passing. They will act as a reminder for them to report your death in order to retrieve the memories you have left for them. 

As a subscriber, you can entrust memories according to the description of the subscription plan.

For example:
  
Free Plan        : 0 memories
Silver Plan      : 5 Memories and tag up to 5 ties per memory.
Gold Plan        : 25 Memories and tag up to 25 ties per memory.
Platinum Plan : 100 Memories and tag up to 100 ties per memory.

Each memory can consist of 5 minutes of video, 5 minutes of voice message, 10 photographs and up to 2000 written words



  1. You will need to use the FiveTies app to create memories and assign your ties  in order for them to receive the memories. 

  2. Once you’ve subscribed to a plan, you will entrust the memories to the FiveTies server for safekeeping. 

  3. You will receive a welcome pack with a subscription card. These should be kept safe with your will and/or wallet. These will remind your ties to check with FiveTies for your messages in the event of your passing.
  4. If you have passed on, your ties are required to upload your death certificate following links in email notifications from FiveTies in order to retrieve the memories. 

Upon verification of the death certificate, your ties will receive an email with a private secure link to retrieve the messages.

For more details, click here

Enter your email address(es) here. We will let you know if anyone has left you any memories.

You will only be able to retrieve them after they pass. Read also “How will my ties know I have left them memories?”

  1. You will need to upload their death certificate for verification. 
  2. Upon verification, you will receive an email with a private secure link to view the messages.
  3. You will be prompted to download all your memories into your device for your own safekeeping. 

Anyone who wishes to leave memories for their loved ones. Whether you are sick or healthy, studies have shown that by leaving messages, you will experience a sense of relief. And most importantly, your loved ones can find comfort, guidance and closure from your messages upon your passing. 

Simply entrust a memory that has a photograph or video of your important documents. 

Fill in your inquiries here. Or contact us at help@fiveties.com.

Once the Ties have retrieved the memories that were entrusted to them, the memories in the server will be deleted upon completing the “Delivery Period” based on the plan that was subscribed by the author or the ties can email us at help@fiveties.com to send a request to delete the data. 

The “Days to edit memories” stated in each plan is also the subscription period. You will no longer be able to entrust or edit your entrusted memories. FiveTies will safekeep your memories for the delivery period stated in the subscription plan (delivery period starts from the date of subscription).
We will then release them to your ties upon your passing. You can renew your subscription in the app.
A reminder email will be also sent to you in regards to renewing your subscription.

Your entrusted memories will still be able to be sent to your ties upon your passing within the delivery period (e.g 10 years from the date of last subscription). However, you will no longer be able to edit entrusted memories or entrust new memories. To permanently delete your account, i.e. permanently delete all memories and no longer send memories to ties upon your death, you will have to write an email to us via help@fiveties.com

Yes! All memories are encrypted upon entrusted, so all your data is protected and safe at all times.

We are committed to protecting your privacy and security, as outlined in our Privacy Policy and Terms of Use.